Terms of service

Last updated: November 4, 2026

Thanks for shopping with Rosewood Goldens. These terms are the simple rules for using our store. Rosewood Goldens is run by Elsmores Rosewood LLC. When we say "we," "our" or "us," that's who we mean. By using our store or placing an order, you agree to these terms.

Our store

We sell Golden Retriever gear, toys, apparel, treats and supplements, plus a few products from makers we trust. Our store is powered by Shopify.

Products and descriptions

We work hard to show each product clearly and describe it right. Colors can look a little different on different screens. If something doesn't match what you expected, our return policy has you covered.

Our supplements support everyday health. They aren't meant to diagnose, treat, cure or prevent any disease. If your Golden has a health problem, please see your vet.

Prices and payment

Prices are in US dollars. Sales tax is added at checkout where it applies. We may change prices at any time, but the price you pay is the price shown when you place your order. If a price is listed wrong by mistake, we'll reach out before we ship, and you can choose to go ahead or cancel for a full refund.

Orders

After you order, you'll get an email confirming it. We may cancel an order if an item is out of stock, if a price was listed wrong, or if an order looks like fraud. If we cancel, you'll get a full refund.

Shipping

We ship within the United States. Shipping is free on orders over $35, and $8 on orders under $35. We pick the best carrier for each order, usually USPS or UPS, and email you a tracking link when it ships.

Life's Abundance products ship straight from Life's Abundance, so they may arrive in their own box, on their own schedule, with their own tracking.

Pickup orders

Some items are pickup only and say so on the product page. Pickup is at 269 60th St, Clear Lake, WI 54005, by appointment. We'll text you when your order is ready.

Subscriptions

Subscribe and Save orders ship monthly at 15% off with free shipping. You can skip, pause, change or cancel anytime from your account or by texting us, with no fees and no minimum. Cancel before your next billing date and you won't be charged again.

Discount codes

Discount codes follow the terms shown with the code. Codes can't be traded for cash.

Returns

See our Return and refund policy. In short: 30 days, free returns, full refund.

Your account

If you make an account, please keep your login safe. You're responsible for orders placed through your account.

Reviews and photos you send us

When you post a review or send us photos of your Golden, you let us share them on our store and social pages. We'll never sell them. If you'd like one taken down, just ask.

Our content

Our photos, videos, logo, product names and writing belong to Rosewood Goldens. Please don't copy or use them without asking us first.

Other companies' products and links

Some products are made by other companies, and some links go to other websites. Those companies are responsible for their own products, sites and policies.

Limits on our responsibility

We stand behind everything we sell through our return policy. Beyond that, and as far as the law allows, we aren't responsible for indirect losses that come from using our store or our products. Nothing here takes away rights you have under the law.