Refund policy

"Do to others as you would have them do to you." Luke 6:31

We want you and your Golden to love everything you get from us. If something isn't right, we'll make it right.

30 days, free returns

You have 30 days from the day your order arrives to return any item for a full refund. That covers everything in our store: toys, gear, apparel, Life's Abundance products, and our own supplements and treats.

Return shipping is on us. Reach out and we'll send you a free return label.

Our supplements and treats

Opened your first bag or jar and your Golden isn't a fan? You don't need to send it back. Just let us know, and we'll replace it or refund it.

Damaged or wrong item

If anything arrives damaged, misprinted or not what you ordered, tell us within 30 days. A quick photo helps. We'll replace it or refund it right away.

Exchanges

Need a different size or color? We're glad to swap it.

Pickup orders

For items you picked up from us, the 30 days start on pickup day. You're welcome to bring a return back to us. Just text us first so we know you're coming.

Refunds

Your refund goes back to your original payment method as soon as your return reaches us. Your bank may take a few days to show it.

How to start a return

Call or text us at (715) 607-1837, Monday through Saturday, 8 AM to 8 PM Central, or email matt@rosewoodgoldens.com. Tell us your order number and what's going on, and we'll take it from there.

 

This policy covers our online store. Rosewood puppies are covered by the Rosewood health guarantee, which comes with your puppy's paperwork.